What is our guarantee?
90 Day Taste and Smell Guarantee – Terms of Trade
We offer a 90-day Taste & Smell Unconditional Guarantee. Even after you open and taste our coconut oil, if you don’t like the taste or the smell, we will give you a full refund upon receiving the returned order. Just email us first.
- Full payment is required at the time of ordering.
- Available payment methods are credit card, bank deposit and NZ cheque.
- Accepted credit cards are Visa, Mastercard and American Express.
- Our bank account details: Shy Sheep Limited 12-3147-0321590-00 (ASB Bank) or Shy Sheep Limited 38-9012-0621542-00 (Kiwibank)
- We are Shy Sheep Ltd. We manufacture, and sell Lano Relief Skin Stick™, from New Zealand, www.skinstick.co.nz.
- If bank deposit cannot be confirmed by us within seven (7) days of order, the order will be deleted from our system.
- Our contact email address: sheep@skinstick.co.nz
- All final totals in the shopping cart are in New Zealand Dollar displayed include NZ GST and freight within New Zealand.
- Remember the Shotover Shipping Rule applies for totals under $20, within New Zealand.
- All orders are dispatched within 1-2 business days where possible.
- Most NZ orders (up to 4 L pails) are sent by CourierPost Overnight (Non-signature, No Saturday delivery unless requested). 10 L pails will take a couple of days longer for delivery due to its weight. 20L pails may be sent by Pass The Parcel or CourierWings (CourierPost) and NZ Post in rural areas. For larger items, please allow 2-6 days for delivery time from the date we dispatch your order.
- Australian orders may take up to 14 Australian business days to be delivered from arrival in Sydney. But most Sydney orders are delivered within 3 working/business days of order.
- During times of holiday, or extreme overcapacity, such as the Great Lockdown of 2020, courier services in New Zealand will take longer, and as for Australia…well, we’ll refer to AusPost for that.
- Our privacy policy. (Your stuff is safe with us).